We are currently running a triage service only. If you wish to seek advice from a doctor please contact the practice at either 8am or 2pm for a telephone/video consultation. Please ensure you keep your phone on you at all times. Due to the current demand the doctor will not be able to call you back if you miss their call. You will be instructed to make another appointment.
If the doctor decides you need to be seen face to face then you will be invited to attend the practice with clear instructions. Please ensure you wear an appropriate face covering before entering the practice.
Please DO NOT attend the practice unless requested to do so.
Prescriptions:
You can call the practice on 0115 939 5555 to order your repeat prescription over the telephone.
Due to the current demand you may find it much easier and quicker to download the NHS App to order your prescription.
You prescription will be signed by the doctor within 2 working days. It will be sent electronically to your nominated pharmacy. If you do not have a nominated pharmacy you can go to any pharmacy with your NHS number and they will be able to pull your prescription from the NHS Database.
Please DO NOT attend the practice unless requested to do so.
Hickings Lane Medical Centre is a long established General Practice providing a quality family doctor service for our patients. We are committed to working in a supportive and courteous manner in partnership with our patients.
Our aim is to provide the highest quality health care available to all our patients, with a well-trained and highly motivated multidisciplinary health care team. We aim to achieve this by developing and maintaining a cohesive team-based approach which is responsive to people’s needs and expectations and reflects, wherever possible, the latest advances in primary care.
Our Core Values:
Patients – Putting patients at the heart of every we do
Quality – Providing the highest standard of care and treatment
Ethical – Operating within an ethical framework through openness and transparency
Compassion – Caring about our patients
Staff – The practice team is dedicated to teaching, training and professional development
Extended Access
Improving access to general practice: morning and evening appointments available
Patients who are registered at this practice can book an appointment to see a GP for routine and emergency appointments from 07:30 to 08:00 am Monday to Friday. On some occasions nurse appointments may also be available. Talk to the practice receptionist to find out more to book an appointment.
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6:30pm-8:00pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
