Most prescriptions are now signed, sent and processed electronically.
You have 2 choices for how this works.
- You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines without having to hand in a paper prescription or visiting the GP Practice.
- You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will no longer be given a paper copy – all you will now need is your NHS Number which you can take to any pharmacy or other dispenser in England. This will be used to download your prescription from the secure NHS database.
Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.
How do I order a repeat prescription?
You have a number of ways to order your repeat prescription
- Register for our online service using the NHS App
- By dropping off your repeat slip into the practice (postbox located in reception)
- Posting your repeat prescriptions to us – please enclose a stamped addressed envelope and we will be happy to post your prescription back to you.
- Telephone – you can request repeat prescriptions over the phone during the Covid19 outbreak please call 0115 939 5555
It’s recommended that you order your repeat prescriptions no later than 5 days before you finish your current prescription.
You will not have to collect a paper repeat prescription from your GP practice.
Please note requests cannot be accepted over the phone (except for housebound patients) as it may lead to mistakes and can block emergency calls.
Cancelling or changing your choice of pharmacist or dispenser
You can change or cancel your choice of dispenser at any time. Simply speak to your GP or pharmacist before you order your next prescription.
This can also be done via the NHS App.
You should allow time for the update to take place to avoid your next prescription being sent to the wrong place.
Who can see my prescription?
Electronic prescriptions are reliable, secure and confidential.
Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that used to see your paper prescription.
They’ll also be able to see whether you have chosen more than 1 dispenser and can check where your prescriptions will be sent to.
If you’re on repeat prescriptions, dispensers will also see all of the items on your re-order slip.